Privacy Policy

Experience Atelier ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or get in touch with us.

1. Who We Are

Experience Atelier is a London-based consultancy specialising in luxury sourcing, strategic partnerships and brand experiences.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: ap@experienceatelier.com

Location: London, United Kingdom

2. Information We Collect

We only collect information that you voluntarily provide to us, including:

• Your name

• Email address

• Company name (where applicable)

• Telephone number (if provided)

• Details of your enquiry, project or sourcing request

When you visit our website, we may also collect limited technical information such as:

• Browser type

• Device information

• Pages visited

• Website usage data through cookies and analytics (where applicable)

3. How We Use Your Information

We use your information to:

• Respond to your enquiries.

• Discuss potential consultancy, sourcing or partnership projects.

• Deliver the services you engage us for.

• Manage client relationships and communications.

• Improve our website and the services we offer.

• Meet our legal, accounting and regulatory obligations.

We will only send marketing communications where you have chosen to receive them. You can unsubscribe at any time.

4. Legal Basis for Processing

Under UK GDPR, we process personal data using one or more of the following legal bases:

• Contract – where processing is necessary to provide services you have requested.

• Legitimate Interests – to respond to enquiries, operate our business and improve our services.

• Consent – where you have chosen to receive marketing communications or provided information voluntarily.

• Legal Obligation – where we are required to retain information for tax, accounting or regulatory purposes.

5. Sharing Your Information

We do not sell or rent your personal information.

Where necessary, we may share information with trusted third-party service providers who help us operate our business, such as:

• Website hosting providers

• Email and communication platforms

• Cloud storage providers

• Professional advisers (such as accountants or legal advisers)

• Payment or invoicing software used during client engagements

Any third parties only receive the information necessary to provide their services and are expected to protect your data appropriately.

6. Payments

Our website does not process payments.

If you choose to work with Experience Atelier, payment arrangements will be managed separately through invoices and secure banking channels. We do not collect or store payment card details through our website.

7. Data Retention

We only keep personal information for as long as necessary.

Typically:

• General enquiries that do not become projects may be retained for up to 12 months.

• Client records may be retained for up to 7 years where required for accounting, tax and legal purposes.

8. Data Security

We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse or disclosure.

While we take reasonable precautions, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of your data where appropriate.

• Object to or restrict certain processing.

• Request a copy of your data (data portability).

• Withdraw your consent where processing is based on consent.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your information has been handled incorrectly.

To exercise any of your rights, please contact us using the details above.

10. Cookies

Our website may use cookies and analytics tools to understand how visitors use the site and to improve user experience.

You can control or disable cookies through your browser settings. If we introduce additional cookies or tracking technologies in the future, this Privacy Policy will be updated accordingly.

11. Third-Party Links

Our website may include links to third-party websites or social media platforms. We are not responsible for the privacy practices of those external websites and encourage you to review their own privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business or legal requirements.

Any updates will be published on this page, together with the revised "Last updated" date.